ADG Policies
Returns and RMA policy covering approval, notification deadlines, non-returnable goods and inspection requirements.
Effective date: 26th April 2026No goods may be returned without ADG prior written approval. A valid Return Material Authorisation must be obtained before goods are sent back.
Unauthorised returns may be refused, returned to sender, quarantined, disposed of or held at the customer risk and expense.
To request an RMA, provide the ADG order number and invoice number, product code and description, batch or lot details where applicable, quantity, reason for return, photographs where relevant and details of storage conditions.
Visible transit damage, package shortages or obvious incorrect goods must be notified within 48 hours.
Non-obvious discrepancies reasonably discoverable on inspection must be notified within 5 Business Days. Safety, contamination, leakage or regulatory concerns should be reported immediately.
Unless ADG expressly agrees otherwise, special-order, supplied-to-order, non-stock, custom-packed, export-controlled, dangerous goods, hazardous materials, temperature-sensitive, shelf-life controlled, opened, used, damaged, relabelled or contaminated items are non-returnable.
Approved credits or refunds are processed only after goods are received back where return is required, inspection is completed, traceability and condition are confirmed, and applicable carrier, handling and compliance charges are assessed.
RMA requests should be sent to ryan@aerodistributiongroup.com or +44 7805 343 969.
Need clarification?